We are travelling out by Skybus and returning by Scillonian or vice versa, is that a problem?
We can take you to the railway station to meet the shuttle bus for your onward journey to Land’s End. This will cost you £12.00 per car. The shuttle bus has to be booked when you purchase your airline tickets.
Alternatively we can take you direct to Land’s End for £50.00 per car (up to a maximum of 8 people). These arrangements will be the same if you are flying back from the Scillies. We will email you to clarify your flight time and shuttle bus departure time.
Are you able to transport camping/diving equipment or bikes & kayaks?
We are unable to transport this type of equipment, which means you will need to drop it off at the Quay before parking with us. Please check the correct times to drop off your equipment with Isles of Scilly Travel.
Please note if you turn up with any of the above equipment you will be asked to take it to the quay and you may miss the ferry. Plus there will be an additional cost to take you to the boat.
Do you accept camper vans?
We do accept camper vans up to 5.5m in length (e.g. a VW Transporter) for parking only.
What is the biggest vehicle you can accommodate?
Vehicles up to the size of a VW Transporter.
How do you calculate your parking charges?
The cost of parking is calculated from the day you arrive and the day you depart. Discounts are given for stays of 1 week or more.
What time do we need to arrive at the car park?
For a 9.15am departure on the Scillonian you will need to be with us no later than 7.45am, as the transport leaves for the quay at 7.45am promptly. Please note the Scillonian check in closes at 8.45am.
Please see our arrival times page to check when to be with us for other sailing or flight times.
Our services are closed on Sunday for arrivals and departures, and for all other sailings leaving Penzance before 07.30AM, other than for guests staying overnight in our accommodation.
What time is the car park open?
Our car park opening times change dependant on Scillonian’s sailing times, please see our arrival times page to check when to be with us.
Please note that our parking services are closed on Sunday for arrivals and departures, and for all other sailings leaving Penzance before 07.30AM, other than for guests staying overnight in our accommodation.
Do you take dogs?
Yes we do take dogs and there is no extra charge. Please tell us on arrival if your dog is nervous or aggressive. This is for the health and safety of our staff and customers.
Do you accept trailers?
Yes we do but only trailers up to 6’ long. This is all included in the price of the parking.
What about transportation of luggage?
We take you to and from the quay with your luggage. You are responsible for loading your luggage onto the boat and collecting it on your return for it to be loaded onto one of our vehicles. Please note that during busy periods we are not always able to get onto the quay. Please make sure that your luggage is correctly labelled. We do have a supply of labels for all the islands should you need them.
Is there overnight accommodation nearby?
On site we have a range of accommodation which you can book online at Mount View Overnight Accommodation. There are also 2 Premier Inn’s located nearby at Hayle (10 mins away) and Camborne (15 mins away). Also nearby is: The Old Quay House, Griggs Quay, Hayle, Cornwall, TR27 6JG Tel: 01736 753445.
I’m a single parent are you able to accommodate me?
If you are a single parent travelling with children and camping equipment and wish to discuss your circumstances please call us beforehand on 01736 740277.
We have changed our vehicle since booking what should we do, or we have a hire car?
Please inform us of the new details on arrival.
We do not store credit card details nor do we share customer’s details with any third parties. For full details read here.
Are my credit card details secure?
Yes, all website payments are made through our payment provider PayPal. Your credit card information is processed by PayPal who are very secure. In addition to this we are a member of the Trustwave PCI Compliance Program which means we do everything we need to keep your information safe & secure to meet our requirements for the Payment Card Industry Data Security Standard (PCI DSS).
What is your cancellation policy?
If you decide to cancel your booking you will be charged for the full value of your booking. If you wish to amend your booking please ring us to discuss this option. This may incur a charge.
We strongly advise you to take out your own travel insurance.
Can I get a refund if my Scillonian sailing / Skybus flight / Helicopter flight is cancelled?
Unfortunately if your transport is cancelled, that is out of our control and, we are unable to refund you.
We recommend all our customers take out travel insurance before their holiday starts so that you are covered should this ever happen.
What if I am travelling with young children or babies?
We have booster seats. Some of our vehicles allow babies to be transported on parent’s laps or we can use your car seat in our vehicles. You will be responsible for fitting your own car seat in our vehicles. We will keep your car seat for you until you return and then bring it to the quay when we meet you.
What happens if I am late arriving to the car park?
If you arrive after the main transport has left we will charge you £15.00 per car to take you to the quay. We are not responsible if you miss the boat or plane.
What time does the transport leave in the morning?
The vehicles leave as and when they become full. The transport we use ranges from 8 seater vehicles to 40 seater vehicles.
What about return transport?
On your return all the buses will be waiting for you, and again they will leave when they are full.
Do I need a PayPal account to complete my transaction?
No it is not necessary you can sign in as a guest. We can take your booking over the telephone if you prefer.
Does my car get moved whilst I am away?
No it does not. You park your car and take your keys with you. For customers that do not want to take their keys on holiday we are happy to look after them.
What happens if I want to extend my holiday is that a problem?
No please call us to let us know you wish to extend your holiday giving us the new return date. The extra cost incurred can be paid when you return.
What if we get stuck on the Scillies due to bad weather?
That is not a problem you will not be charged any extra parking fees.