We are travelling out by Skybus and returning by Scillonian or vice versa, is that a problem?
We can take you to the railway station to meet the shuttle bus for your onward journey to Land’s End. This will cost you £10.00 per car. The shuttle bus has to be booked when you purchase your airline tickets.
Alternatively we can take you direct to Land’s End for £25.00 per car (up to a maximum of 8 people). These arrangements will be the same if you are flying back from the Scillies. We will email you to clarify your flight time and shuttle bus departure time.
Are you able to transport camping/diving equipment or bikes & kayaks?
If you wish to transport this equipment please click here for details.
Do you accept camper vans?
No, we don't accept camper vans.
How do you calculate your parking charges?
The cost of parking is calculated from the day you arrive and the day you depart. Discounts are given for stays of 1 week or more.
What time do we need to arrive at the car park?
For a 9.15am departure on the Scillonian you will need to be with us by 7.45am as the transport leaves for the quay at 8am promptly. Please note the Scillonian check in closes at 8.45 am.
For any departure times that are different to the normal sailing times we will email or call you to let you know what time you need to be with us. Please provide a mobile number when you book your parking. Passengers travelling by Skybus will also be informed about times of arrival in order to meet the Skybus shuttle bus.
What time is the car park open?
For a 9.15am sailing the car park is open from 7.00am. For a 10.15 am sailing the car park is open from 8am. If the boat is sailing at any other time we will email or call you. We can accommodate any sailing times.
Do you take dogs?
Yes we do take dogs and there is no extra charge. Please tell us on arrival if your dog is nervous or aggressive. This is for the health and safety of our staff and customers.
Do you accept trailers?
Yes we do but only trailers up to 6’ long. This is all included in the price of the parking.
What is the biggest vehicle you can accommodate?
Vehicles up to the size of a VW Transporter.
What about transportation of luggage?
We take you to and from the quay with your luggage. You are responsible for loading your luggage onto the boat and collecting it on your return for it to be loaded onto one of our vehicles. Please note that during busy periods we are not always able to get onto the quay. Please make sure that your luggage is correctly labelled. We do have a supply of labels for all the islands should you need them.
Is there overnight accommodation nearby?
On site we have a range of accommodation which you can book online at Mount View Shepherd Huts. There are also 2 Premier Inn’s located nearby at Hayle (10 mins away) and Camborne 15 mins away. There are a couple of B & B’s nearby. About 5 minutes away from us is Menwidden Farm, Tel: 01736 740415 (an early breakfast can be arranged). Also nearby is: The Old Quay House, Griggs Quay, Hayle, Cornwall, TR27 6JG Tel: 01736 753445.
We have changed our vehicle since booking what should we do, or we have a hire car?
Please inform us of the new details on arrival.
We do not store credit card details nor do we share customer’s details with any third parties.
Are my credit card details secure?
Yes, all website payments are made through our payment provider PayPal. Your credit card information is processed by PayPal who are very secure. In addition to this we are a member of the Trustwave PCI Compliance Program which means we do everything we need to keep your information safe & secure to meet our requirements for the Payment Card Industry Data Security Standard (PCI DSS).
What is your cancellation policy?
If you cancel your booking more than 2 weeks before your departure date you will get a full refund minus any costs incurred, plus a £5.00 administration fee. Bookings that are cancelled giving less than 2 weeks notice will not get any monies refunded.
What if I am travelling with young children or babies?
We have booster seats. Some of our vehicles allow babies to be transported on parent’s laps or we can use your car seat in our vehicles. You will be responsible for fitting your own car seat in our vehicles. We will keep your car seat for you until you return and then bring it to the quay when we meet you.
What happens if I am late arriving to the car park?
If you arrive after the main transport has left we will charge you £10.00 per car to take you to the quay. We are not responsible if you miss the boat or plane.
What time does the transport leave in the morning?
The vehicles leave as and when they become full. The transport we use ranges from 8 seater vehicles to 40 seater vehicles.
What about return transport?
On your return all the buses will be waiting for you, and again they will leave when they are full.
Do I need a PayPal account to complete my transaction?
No it is not necessary you can sign in as a guest. We can take your booking over the telephone if you prefer.
Does my car get moved whilst I am away?
No it does not. You park your car and take your keys with you. For custo mers that do not want to take their keys on holiday we are happy to look after them.
Is it possible to have my car washed whilst I am away?
Yes we offer a hand wash service from £5.00 per car. Please book on arrival.
What happens if I want to extend my holiday is that a problem?
No please call us to let us know you wish to extend your holiday giving us the new return date. The extra cost incurred can be paid when you return.
What if we get stuck on the Scillies due to bad weather?
That is not a problem you will not be charged any extra parking fees.